1、DO YOU ACCEPT EXCHANGE?
Yes! Customer satisfaction is our destination! Please feel free to exchange any eligible item within 7 days after receiving your original order.
- Ensure that the item(s) is brand new (in original condition, original packaging and with the original tags and invoice attached). Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
- Item(s) which show signs of wear and/or being worn before will not be eligible for exchanges.
- We do not accept ineligible item(s) to be returned. Should ineligible item(s) be returned, we reserve the right to reject your exchange and the shipping charges to send the item(s) back to you will be borne by you.
Please send an email to us, if you have any question. We guarantee our customer service will give you a perfect shopping experience.
2、WHAT IS THE EXCHANGE PERIOD?
We will provide exchange period on unused products within (7) days of the date that you receive your product.
3、DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for exchange shipping costs together with the Custom Tax except quality issues. Please send your return with a trackable option, kickswho will not be responsible for lost returns.
4、HOW LONG THE EXCHANGE PROCESS WILL TAKE?
Generally it depends on which shipping method you used and the shipping period of return package. It takes longer time for other countries to receive the returned package besides US packages. Kickswho customer team will need extra business days to inspected and confirmed returned package. Kickswho will contact you to confirm the exchange once confirmed returned package and will resend the exchanged goods to you.
5、WHEN WILL I RECEIVE MY EXCHANGE?
Once the returned package was inspected and confirmed, Kickswho customer service will contact you to confirm the return and exchange details and arrange to resend the exchanged good. Normally it takes about 7-14 business days to get to most countries once the exchanged package was sent out.